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About us

Founded in 2018, Our mission is to improve the health and well-being of members by offering flexible, inclusive, and tailored health care 24/7/365.

Founding Story

Seventy-two-year-old Pierette called me from rural Quebec to tell me that Jean her seventy-six-year-old husband could not sleep and was frantic. She said: "Jean keeps saying this is the night he is going to die."

Jean had been diagnosed with cancer 4 months earlier. He told me his Doctors treated him like a number, there was no real communication and he said they spent less than five minutes talking to him. Jean said: "you know, I worked hard my whole life, I paid my taxes, I was never sick and I feel like the health system doesn't care about me at all and I need them now."

I contacted a friend who was a surgeon and asked him to call Jean as soon as possible. One hour later Pierette called and said thank you so much. Dr. Malik called Jean, he is sound asleep now, he talked to the doctor for 20 minutes and he felt so much better. Dr. Malik is going to follow up with him also.

Sadly, Jean passed away six months later. He was indeed a hardworking man, strong and proud. This event was the impetus for Members Health, as I witnessed first-hand the difference that timely, compassionate and open communication with a Doctor had on someone's life.

Why MembersHealth?

MembersHealth believes that unless we understand the role of Community in our lives, we will fail and we don’t measure it in terms of our own lives, we measure it in terms of our role and responsibility to the Community. It isn't just about us because ultimately we all succeed or fail based on the health of the Community in which we work, live and create.

So we ask what's enough for you with respect to the health of your family, what's enough for you with respect to the social environment which enables you to work, what's enough for you to do in terms of your own wellness, happiness?

We at Membershealth understand that there are always obstacles that try to confiscate Humanity from us, MembersHealth tries to restore it and expand our lives.

Equity Diversity & Inclusion

Equity Diversity & Inclusion at MembersHealth, it is imperative that all people be treated with dignity and respect, regardless of their differences. We recognize that a diversity of identities and perspectives can foster creativity, innovation, and success in our organization. This is why our work environment is inclusive: All individuals are valued, supported, and can reach their full potential.

Awareness of the importance of diversity and inclusion and following the appropriate practices both internally and externally, are essential components to MembersHealth practices. Our clinical teams are comprised of clinicians from diverse backgrounds with lived experience, demonstrable skills, and training in issues of diversity and inclusion to help meet the unique needs of those seeking support.

Support for Equity Deserving Groups

At MembersHealth, our team comprises over 1500 highly skilled and compassionate psychologists, psychotherapists, and social workers. United by a shared commitment to supporting and promoting health and wellness, our professionals bring a wealth of expertise within a framework that prioritizes the mental health of 2SLGBTQIA, Indigenous, Feminist, Disabled, and people of colour communities.
headshot of president dr donald jones, wearing a suit with blue tie, smiling, glasses

A Message from Our President

We understand that experiencing health issues can be a daunting and overwhelming experience. That's why we've assembled a team of experienced doctors, specialists, surgeons, and mental health professionals to provide you with the best possible care.

From the moment you come to us, our team will be with you every step of the way. We'll work to identify the issue you're facing, develop a personalized care plan, and put that plan into action using the most effective care pathways to ensure you receive the best possible health outcomes.

We believe that everyone deserves access to quality healthcare and we're committed to providing that to you. So, let us take care of you and work together to help you achieve the best possible health outcomes.
Dr. Donald Jones
President & Chief Medical Officer