About us

Leading the Shift to Proactive Care.
We partner with organizations to design health programs that prevent disruption, reduce risk, and create long-term value for people and systems.

Why We Do This?

Our model is physician-led, with doctors overseeing efficacy, evidence-based pathways, and outcomes. Their leadership is our proof of credibility.

We strengthen Canada’s healthcare ecosystem by adding capacity, decentralizing access, and closing gaps through early identification, mental health screening, and coordinated support nationwide.

This is the next generation of EFAP—modern, accountable, and built for today’s workforce.

Our Story

MembersHealth was built by doctors working alongside unions and first responders across Canada.

On the front lines, they saw the same problem everywhere: people waited too long for help, issues escalated, and organizations paid the price in absenteeism, disability, and burnout. Existing programs were reactive, fragmented, and hard to trust.

So our doctors built a better model—one that identifies issues earlier, coordinates care, and measures outcomes. It was tested in the real world, refined with partners who demanded results, and proven over time.

Today, MembersHealth is a physician-led, nationally trusted wellness platform—accountable, evidence-based, and relied on by organizations that cannot afford failure.

Our Vision

We believe care should last, not end at the first appointment.

MembersHealth builds practical solutions and meaningful insight for those responsible for long-term wellness—from prevention to recovery and everything in between. We support care teams, unions, and organizations managing chronic conditions, follow-up care, and full-spectrum mental health.Our focus is simple: help people earlier, support them longer, and deliver care that holds up over time.

Explore how MembersHealth is shaping the future of virtual wellness—one member at a time.

Why MembersHealth

We believe our responsibility to community defines the health, dignity,
and future we all share.

MembersHealth is built on a simple belief: individual health cannot exist without community health. We don’t measure success only by personal outcomes. We measure it by our responsibility to the communities where we live, work, and care for one another—because in the end, we rise or fall together.

That’s why we ask deeper questions:
What is enough when it comes to the health of your family?
What is enough in the social systems that support your work and well-being?
What is enough for your own wellness, purpose, and happiness?

Too often, pressure, isolation, and systems that move too fast strip away our humanity. MembersHealth exists to restore it— to help people reconnect, recover, and live fuller lives.

This is care with conscience. Wellness with responsibility. Health that strengthens the whole community.

Equity Diversity & Inclusion

Equity Diversity & Inclusion at MembersHealth, it is imperative that all people be
treated with dignity and respect, regardless of their differences. We recognize that a diversity of identities and perspectives can foster creativity, innovation, and success in our organization. This is why our work environment is inclusive: All individuals are valued, supported, and can reach their full potential.


Awareness of the importance of diversity and inclusion and following the
appropriate practices both internally and externally, are essential components to
MembersHealth practices. Our clinical teams are comprised of clinicians from
diverse backgrounds with lived experience, demonstrable skills, and training in
issues of diversity and inclusion to help meet the unique needs of those seeking
support.

Support for Equity Deserving Groups

At MembersHealth, our team comprises over 1500 highly skilled and compassionate psychologists, psychotherapists, and social workers. United by a shared commitment to supporting and promoting health and wellness, our professionals bring a wealth of expertise within a framework that prioritizes the mental health of 2SLGBTQIA, Indigenous, Feminist, Disabled, and people of colour communities.
headshot of president dr donald jones, wearing a suit with blue tie, smiling, glasses

A Message from Our President

We understand that experiencing health issues can be a daunting and overwhelming experience. That's why we've assembled a team of experienced doctors, specialists, surgeons, and mental health professionals to provide you with the best possible care.

From the moment you come to us, our team will be with you every step of the way. We'll work to identify the issue you're facing, develop a personalized care plan, and put that plan into action using the most effective care pathways to ensure you receive the best possible health outcomes.

We believe that everyone deserves access to quality healthcare and we're committed to providing that to you. So, let us take care of you and work together to help you achieve the best possible health outcomes.
Dr. Donald Jones
President & Chief Medical Officer